71 사용 부주의로 보상 거절시 |
85 책임소재 불명, 정산시 해결 제의 |
071 사용 부주의로 보상 거절시
With regard to the above subject, we have investigated your claim with maker and conclude that problem was caused by crew's misoperation.
Therefore, this claim is not covered under warranty.
072 기간 만료로 인해 보상 거절시
We regret over the occurrence of the problem but the claim is received after warranty period expired.
Thus we are no longer responsible for this claim.
However, as a good will gesture, we will do our best to persuade the maker to extend their warranty.
We will come back when we receive maker's position.
073 황천 항해로 보상 거절시
With regard to the above subject, we note situation of damage, however, it is insufficient to find the exact cause based on our experience.
It is most likely that the damage happens due to rough sea which is beyond our control contractually defined, thus, we are unable to accept your claim.
We hope that you understand our position.
074 정상 마모로 보상 거절시
With regard to the above subject, we noted the point.
Since the system gets necessarily committed in normal wear and tear as time goes by, current defect can not be covered under warranty.
Therefore, we are not able to accept your claim.
We look forward to your understanding on the above.
075 소모품에 대한 보상 거절시
With regard to the above subject, we would comment that the part in question is consumable nature.
It used to function longer than the period we normally expect but sometimes life span of consumables depends heavily on the various situation where vessel runs as well as maintenance or operation behavior.
Accordingly, we regret serving no further assistance in this matter.
We refer to your message (Ref. No 및 일자)
As you know, the guarantor of the claim is the manufacturer, who is contractualy obligated to give their service upon legitimate notice from us.
Unfortunately you gave us no notice, as a result, they lost the chance to do so.
We will do our best to refer the manufacturer to this matter but we doubt of their acceptance.
We will come back with their reply.
We refer to your message (Ref. No 및 일자)
You should have been careful to directly call for vendor service since they always tend to issue invoice regardless whether their sevice is under warranty or not.
As you know, vendors used to provide their warranty only upon legitimate notice from us.
We will ask the vendor to admit their obligation, in the meantime, we have to return the invoice to you.
Looking forward to your understanding,
With reference to the subject matter, we conclude that this is the nature of requisition for an improvement rather than a defect to be corrected or replaced by indispensible measures.
We therefore have to reject your claim.
We look forward to your understanding on this position.
We would like to reach an intermediate consensus with your goodselves regarding all the claims as the warranty period of the vessel has expired and now it is time to start a final settlement.
Please review the attached list for all items and give us your comments by return.
080 도면폐기로
공급 불가함
We refer to your message (Ref. No 및 일자)
We have checked with our design dept to locate the requested drawing but unfortunately because of the length of time elapsed, it is no longer available.
However, we are sure that the requested drawing was placed onboard at ship's delivery.
Looking forward to hearing a good news,
We refer to your message (Ref. No 및 일자)
Before ship's delivery, they were taken onboard the ship by our staff, which was confirmed by your side.
If there were any missing, it should have been mutually noted by both parties.
A short time ago, you raised a claim identical to the above, thus, new parts were supplied by vendor immediately.
At that time, they asked you to refer to their enclosed instruction manual and to ensure careful use, however, the same defect has again occurred probably by improper use.
It is therefore unlikely that this item can be accepted as warranty by the vendor.
But we will convey the claim once more and if the vendor takes a generous view, the benefits will be passed on to you.
Looking forward to your understanding on our position,
With regard to the above subject, this part is owner supplied item and therefore not covered by our warranty.
Hoping for your understanding,
We refer to your message (Ref. No 및 일자)
We have checked this matter with parties concerned and have found that the questioned parts are not included in the standard supply scope of the maker.
This item is therefore not covered under warranty.
Hoping for your understanding on our position,
Regarding the above matter, we note your opinion.
As you know, we have tried to solve this matter for a long time but have not reached agreements.
Since we assume this matter is not urgent we suggest that it should be settled by face to face discussion at the time of final settlement.
Your kind agreement to this would be appreciated.
086 CLAIM STATUS 상이점에 대한 확인 요청
We acknowledge receipt of your message(Ref. No 및 일자)
The following items do not coincide with our records, so please check again with ship crew knowing the latest situation.
Your early confirmation would be appreciated.
087 현재 상태는 정상임을 통보
With regard to the above subject, maker advises us that present condition is considered as normal.
Maker's message is attached for your reference.
We trust this conclusion is satisfactory to you but please revert if you feel it necessary.
We refer to your message (Ref. No 및 일자)
We regret to advise that your request to extend the warranty period for the newly repaired part is in excess of our contractual obligations.
We look forward to your understanding on the above.
We acknowledge receipt of your message(Ref. No 및 일자)
Despite ship's call being delayed, it is still too imminent for us to comply.
Since it will take at least 5 days to deliver this package, we can not supply to the vessel by that time.
Unless next schedule is available, we can only suggest that we send this package to your agent regardless of ship schedule.
We look forward to your early response on the above.
We receive your message (Ref. No 및 일자)
We are sorry to cause you inconvenience due to the said defect.
However, please note that the requested tool is not our supply as per specification.
Therefore, we are unable to meet your requirement on this matter, instead, would advise you that you directly purchase the part at extra.
Your kind understanding on this matter would be appreciated.
091 MAKER측 하자사진 요청시
With regard to the above subject, we have received maker's telefax as attached.
As you can see, please arrange taking picture for the damaged area so that they can verify and give you proper service.
Looking forward to your assistance on this matter,
Reference is made to your message (Ref. No 및 일자)
and we would advise you as follows;
We consider that the alledged defect has been caused by misoperation and thus maker's instruction manual is enough as to how to rectify the trouble.
You are kindly requested to try again in accordance with maker's instruction.
093 업체도산으로, 수리실시 요청
We refer to your message (Ref. No 및 일자)
We would explain the reason why we can not supply the new impeller at this moment.
Recently, the original maker has been bunkrupted and new owner is in processing of taking over the company.
In this regard, we expect that it will take a little bit long time to restore their normal operation.
Therefore, we propose you carry out your own purchasing, the cost involved will be reimbursed to you.
Your kind understanding on this matter would be appreciated.
We acknowledge receipt of your message(Ref. No 및 일자)
But it is difficult to tell the contents from the previous one.
please clarify this confusion by return.
In this connection, in order to secure effective business with your vessel, we would like to ask you to please use the serial claim number one by one and send formal claim report respectively for each claim.
We hope for your kind understanding on the above.
We refer to your message (Ref. No 및 일자)
As you know, you can hardly receive maker's warranty without any tangible evidence.
Therefore, we have to reiterate that this item does not come into our mind unless you advise us of more specific explanation for the defect.
Looking forward to your kind cooperation by return,
With regard to the above matter, we have carefully investigated the cause of the damage with relevant party but not found any fault against our design.
We understand that you will arrange class surveyor's attendance for inspection of this damage at next port and accordingly we will present our opinion after investigation of their survey.
We are awaiting the result.
097 원인 규명 위한 THIRD PARTY 검사 제의
We refer to the above subject and would express our concern over the situation developed so far.
As the present disorder cannot be allowed to continue and the settlement of invoice can only be possible when the responsibility is established, we would propose you and the vendor reading us in copy that a third party be intervened to investigate the whole situation.
Then, the guilty party is to be responsible for all costs incurred out of its repair including the fees of the third party.
Looking forward to hearing from you soon,